Maplerad - Temporary Card Service Tumeout – Incident details

Dashboard experiencing major outage

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Temporary Card Service Tumeout

ResolvedDegraded performance1 hour 44 minutes

Affected

API

Degraded performance from 11:20 AM to 1:04 PM

Issuing

Degraded performance from 11:20 AM to 1:04 PM

Customer Card API

Degraded performance from 11:20 AM to 1:04 PM

Business Card API

Degraded performance from 11:20 AM to 1:04 PM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are experiencing a timeout on some card services from the card switch. This has been escalated and is currently worked on. We hope to be stable fully on or before 2pm.

    We are continuing to work on a fix for this incident.