Maplerad - CARD SERVICE DOWNTIME – Incident details

Dashboard experiencing major outage

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CARD SERVICE DOWNTIME

ResolvedMajor outage361 hours 30 minutes

Affected

API

Major outage from 10:45 AM to 11:47 AM, Operational from 11:47 AM to 12:16 PM

Issuing

Major outage from 10:45 AM to 11:47 AM, Operational from 11:47 AM to 12:16 PM

Customer Card API

Major outage from 10:45 AM to 11:47 AM, Operational from 11:47 AM to 12:16 PM

Business Card API

Major outage from 10:45 AM to 11:47 AM, Operational from 11:47 AM to 12:16 PM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Hello Team,

    We’re currently seeing elevated decline rates and potential fraud activity on certain BINs, particularly in high-risk regions. In coordination with our banking partner, these BINs are being phased out.

    What’s Next:

    • A list of impacted cards will be shared.

    • Replacement activity is scheduled to take place from today through Tuesday, September 23, 2025.

    • All replacements will be processed at no cost.

    Thank you for your understanding as we work through this.

    Regards,

    Maplerad Team

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Hello Team,

    We are currently working on the Card Services.

    BIN services are currently undergoing maintenance.

    Thank you for your patience as we work on this.

    Regards,

    Maplerad Team.