Duration: 38 minutes

Affected Components: Customer Card API

May 6, 10:45:15 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 6, 11:23:15 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 40 minutes

Affected Components: NGN Bank Transfer

May 4, 14:33:15 GMT+0
Identified - You may experience delay in NGN transactions due to NIBSS downtime.

May 4, 17:13:25 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 52 minutes

Affected Components: Customer Card API

Apr 28, 15:31:27 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 28, 18:23:15 GMT+0
Resolved - This incident has been resolved..

Duration: 13 hours and 41 minutes

Affected Components: Customer Card API, Business Card API

Apr 17, 08:29:45 GMT+0
Resolved - This incident has been resolved..

Apr 16, 18:48:43 GMT+0
Identified - Hello Team, We are currently experiencing a service disruption affecting **card creation and card funding** on the platform. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. During this time, users may be unable to: * Create new cards * Fund existing cards We understand the impact this may have on your operations and sincerely apologize for the inconvenience. Further updates will be shared as we make progress. Thank you for your patience and understanding. **Signed** **Maplerad**.

Duration: 3 hours and 40 minutes

Affected Components: Bills, USD Cash Pickup Transfer, USD DOM Transfer, Virtual Accounts, Customer, FX, Customer Card API, Business Card API, Collections

Apr 9, 15:54:14 GMT+0
Monitoring - Update Migration Ongoing .

Apr 9, 19:34:37 GMT+0
Resolved - Migration Completed!.

Affected Components: Website, Dashboard, Customer Card API, Business Card API

Apr 8, 20:22:20 GMT+0
Monitoring - Hi Team, We're reaching out about an important update to how USD wallets work on the Maplerad platform. This change affects all businesses using our card-issuing infrastructure, and will require action on your end after the update goes live tomorrow. **What's Changing** Today, every currency on Maplerad operates with a single wallet that handles all transaction types. Starting tomorrow, we are introducing a dual-wallet structure for USD only — splitting it into two purpose-specific wallet types: \* SPEND Wallet — Exclusively for card transactions (card funding, withdrawals, etc.) \* TREASURY Wallet — For all other USD transactions, including FX, stablecoin, USD deposits/transfers, and more. This separation gives you more precise control over how funds are allocated across different transaction flows. All other currency wallets remain unchanged. **What Happens to Your Existing USD Funds** At rollout, your existing USD funds will automatically be placed in the SPEND wallet. A TREASURY wallet will be created for you automatically when it is first needed. We strongly recommend reviewing your balances and migrating funds to the appropriate wallet (SPEND or TREASURY) as soon as the update is live, to avoid any disruption to your operations. To move funds between wallets, use the wallet funding endpoint: <https://maplerad.dev/reference/wallet-funding> Important: This feature is not yet available on the dashboard. Fund migration and wallet management must be performed via API at this time. **Rollout Timeline** \* Go-live: 4PM GMT+1, Wednesday 9th April, 2026 \* Expected downtime: Approximately 1 hour during the rollout window \* Dashboard support: Coming in a future update **Recommended Steps After Go-Live** 1\. Review your USD wallet balance via the API. 2\. Determine how you want funds distributed between your SPEND and TREASURY wallets. 3\. Use the wallet funding endpoint to migrate funds to the appropriate wallet. 4\. Audit any internal logic that references USD wallet IDs or transaction routing, and update it to account for the new wallet types. If you have any questions or run into issues during migration, please reach out to our support team — we're happy to help. Thank you for building with Maplerad. **The Maplerad Team**.

Duration: 21 hours and 41 minutes

Affected Components: Business Card API, Customer Card API, , Issuing →

Mar 3, 21:13:33 GMT+0
Investigating - Fix is currently being deployed .

Mar 4, 18:54:41 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 48 minutes

Affected Components: NGN Bank Transfer

Feb 27, 10:26:39 GMT+0
Investigating - We are currently investigating this incident..

Feb 27, 13:14:42 GMT+0
Resolved - This incident has been resolved..

Duration: 22 hours and 37 minutes

Affected Components: Customer Card API, Business Card API

Feb 22, 18:00:31 GMT+0
Identified - Dear Team, We are currently experiencing a brief timeout affecting **card creation and funding**. Our team is actively working to resolve this issue permanently. We will keep you updated as progress is made, and sincerely apologize for any inconvenience caused. Thank you for your patience and understanding. Regards, Maplerad Team.

Feb 23, 16:37:17 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 12 minutes

Affected Components: Customer Card API, Business Card API

Feb 19, 06:57:01 GMT+0
Investigating - Dear Team, We are currently experiencing a brief timeout affecting **card creation and funding**. Our team is actively working to resolve this issue permanently. We will keep you updated as progress is made, and sincerely apologize for any inconvenience caused. Thank you for your patience and understanding. Regards, Maplerad Team.

Feb 19, 13:08:36 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 53 minutes

Affected Components: Bills, USD Cash Pickup Transfer, USD DOM Transfer, Go, Virtual Accounts, Customer, Website, Wirepay, Node, Dashboard, Webhooks, FX, Customer Card API, NGN Bank Transfer, Business Card API, Momo Transfer, Collections, Identity

Jan 26, 17:02:25 GMT+0
Resolved - This incident has been resolved..

Jan 26, 15:09:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 17 hours and 16 minutes

Affected Components: Bills, Wirepay, USD Cash Pickup Transfer, USD DOM Transfer, Go, Virtual Accounts, Customer, Website, Node, FX, Dashboard, Webhooks, Customer Card API, NGN Bank Transfer, Business Card API, Momo Transfer, Collections, Identity

Jan 14, 19:01:50 GMT+0
Investigating - Dear Valued Customer, This is to inform you of a scheduled maintenance planned for tonight. Maintenance Window: 10:00 PM – 5:00 AM During this period, some services may experience intermittent downtime or reduced performance as we carry out necessary system improvements. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service reliability. For real-time updates, please monitor our Instatus page. Thank you for your continued support..

Jan 15, 12:18:12 GMT+0
Resolved - This incident has been resolved..

Duration: 6 days, 19 hours and 27 minutes

Affected Components: Bills, USD Cash Pickup Transfer, USD DOM Transfer, Virtual Accounts, Customer, Website, Dashboard, Webhooks, , FX, Customer Card API, , NGN Bank Transfer, Business Card API, Momo Transfer, Collections, Identity, API → Issuing →

Jan 8, 16:52:24 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 15, 12:19:47 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 54 minutes

Affected Components: Customer Card API, Business Card API

Jan 5, 14:31:43 GMT+0
Resolved - This incident has been resolved..

Jan 5, 11:38:10 GMT+0
Investigating - We are currently investigating this incident. Apologies for the inconvenience. .

Duration: 23 hours and 59 minutes

Affected Components: Customer Card API, Business Card API

Dec 19, 16:15:51 GMT+0
Investigating - We are currently investigating this incident. Apologies for the inconvenience. .

Dec 20, 16:15:00 GMT+0
Resolved - This incident has been resolved..

Affected Components: Dashboard, Webhooks, Customer Card API, Business Card API

Dec 5, 14:20:43 GMT+0
Investigating - We are currently working on this incident. We are experiencing a service disruption on a partner platform we utilize for our service. You may experience slight disruptions, kindly bear with us as we work on fixing it permanently..

Duration: 15 hours and 45 minutes

Affected Components: Customer Card API, Business Card API

Nov 11, 11:54:07 GMT+0
Resolved - This incident has been resolved..

Nov 10, 20:09:14 GMT+0
Identified - Dear Customer, We are currently experiencing a downtime on card services(funding and creation). As a result, you may notice reduced performance or temporary unavailability. Our team is actively monitoring the situation and working to restore full service as quickly as possible. Thank you for your patience and understanding..

Affected Components: Customer Card API, Business Card API

Oct 29, 17:50:56 GMT+0
Identified - Dear Customer, We are currently observing an increase in network errors from our payment processor. The processor has confirmed that this issue is related to a degradation incident reported by their cloud provider, Microsoft Azure. We are closely monitoring the situation and will continue to keep you updated as more information becomes available. Thank you for your patience, partnership, and continued support..

Duration: 7 hours and 21 minutes

Affected Components: Customer Card API, , Business Card API, Issuing →

Oct 25, 13:32:40 GMT+0
Investigating - In our continuous efforts to strengthen the security and integrity of transactions, we’ve introduced new controls to protect your business and end users. Effective immediately, the following rules have been implemented: * A maximum of **10 transactions** to the same merchant within one hour. * Any **pre-authorization below $1** will automatically flag the card. * A maximum of **5 pre-authorizations** from the same merchant for a single day. * **Settlement amounts exceeding twice** the authorization amount will be flagged. Transactions that violate any of these rules will automatically **fail** with the message: > **_“Transaction not allowed to cardholder, deny.”_** These measures are designed to **enhance fraud prevention** and ensure the continued **safety and trustworthiness** of all transactions processed through our system. Thank you for your continued partnership and support[.](http://support.Best) Best Regards, [**The Maplerad Team**](https://maplerad.com).

Oct 25, 20:53:57 GMT+0
Resolved - This incident has been resolved..

Affected Components: Momo Transfer

Oct 22, 09:42:18 GMT+0
Identified - Dear Customer, Kindly be informed that KES MOMO will not be available till further notice. Our team is actively monitoring the situation and working on the service. Thank you for your patience and understanding. We are continuing to work on this..

Duration: 2 hours and 41 minutes

Affected Components: Customer Card API, Business Card API

Oct 20, 09:15:48 GMT+0
Identified - Dear Customer, We are currently experiencing some service disruptions. As a result, you may notice reduced performance or temporary unavailability. Our team is actively monitoring the situation and working to restore full service as quickly as possible. Thank you for your patience and understanding..

Oct 20, 11:57:14 GMT+0
Resolved - This incident has been resolved..

Affected Components: Dashboard

Oct 8, 12:38:51 GMT+0
Resolved - This incident has been resolved..

Oct 20, 21:23:56 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 8, 09:13:41 GMT+0
Investigating - We are continuing to work on a fix for this incident. A fix is on the way. Apologies for the inconvenience. Thank you for your patience and understanding..

Affected Components: Momo Transfer

Oct 1, 09:54:05 GMT+0
Identified - Dear customers, A network incident is currently impacting Orange Money Cameroon services. We are experiencing downtime on our services. Our team is already working to ensure a rapid return to normal..

Affected Components: Momo Transfer

Sep 24, 08:16:57 GMT+0
Monitoring - We are currently experiencing a downtime on XAF(IVORY COAST). We are working tirelessly to get it up and running again. We will let you know once it is back up. .

Duration: 15 days, 1 hour and 30 minutes

Affected Components: Customer Card API, , Business Card API, Issuing →

Sep 16, 12:16:06 GMT+0
Monitoring - Hello Team, We’re currently seeing elevated decline rates and potential fraud activity on certain BINs, particularly in high-risk regions. In coordination with our banking partner, these BINs are being phased out. What’s Next: • A list of impacted cards will be shared. • Replacement activity is scheduled to take place from today through Tuesday, September 23, 2025. • All replacements will be processed at no cost. Thank you for your understanding as we work through this. Regards, Maplerad Team.

Oct 1, 12:16:00 GMT+0
Resolved - This incident has been resolved..

Sep 16, 10:45:54 GMT+0
Identified - Hello Team, We are currently working on the Card Services. BIN services are currently undergoing maintenance. Thank you for your patience as we work on this. Regards, Maplerad Team..

Sep 16, 11:47:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 5 hours and 30 minutes

Affected Components: Business Card API, Customer Card API

Feb 16, 13:40:12 GMT+0
Completed - The maintenance operation has been completed..

Feb 16, 08:10:01 GMT+0
Identified - Maintenance is now in progress.

Feb 16, 08:10:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 32 minutes

Affected Components: , Dashboard, API →

May 18, 10:59:11 GMT+0
Identified - We are currently implementing a quick server maintenance. You may experience issues with our API and Dashboard..

May 18, 11:30:46 GMT+0
Completed - Maintenance has completed successfully..