Maplerad Status - Incident history https://maplerad.instatus.com Maplerad Wed, 6 May 2026 10:45:15 +0000 Downtime on card funding and card creation Type: Incident Duration: 38 minutes Affected Components: Customer Card API May 6, 10:45:15 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 6, 11:23:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:45:15</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:23:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 6 May 2026 10:45:15 +0000 https://maplerad.instatus.com/incident/cmotxl2yu02yh71w1u3nhzsmx https://maplerad.instatus.com/incident/cmotxl2yu02yh71w1u3nhzsmx Downtime on NGN transactions Type: Incident Duration: 2 hours and 40 minutes Affected Components: NGN Bank Transfer May 4, 14:33:15 GMT+0 - Identified - You may experience delay in NGN transactions due to NIBSS downtime May 4, 17:13:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 40 minutes

Affected Components:

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:33:15</var> GMT+0</small><br><strong>Identified</strong> - You may experience delay in NGN transactions due to NIBSS downtime.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>17:13:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 4 May 2026 14:33:15 +0000 https://maplerad.instatus.com/incident/cmoraul1c00rtwvk1o25q77kr https://maplerad.instatus.com/incident/cmoraul1c00rtwvk1o25q77kr Downtime on Card creation Type: Incident Duration: 2 hours and 52 minutes Affected Components: Customer Card API Apr 28, 15:31:27 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 28, 18:23:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 52 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>15:31:27</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>18:23:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 28 Apr 2026 15:31:27 +0000 https://maplerad.instatus.com/incident/cmoisacbn003ht27j6chdsa9q https://maplerad.instatus.com/incident/cmoisacbn003ht27j6chdsa9q Downtime on Card Funding and Creation. Type: Incident Duration: 13 hours and 41 minutes Affected Components: Customer Card API, Business Card API Apr 17, 08:29:45 GMT+0 - Resolved - This incident has been resolved. Apr 16, 18:48:43 GMT+0 - Identified - Hello Team, We are currently experiencing a service disruption affecting **card creation and card funding** on the platform. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. During this time, users may be unable to: * Create new cards * Fund existing cards We understand the impact this may have on your operations and sincerely apologize for the inconvenience. Further updates will be shared as we make progress. Thank you for your patience and understanding. **Signed** **Maplerad** Type: Incident

Duration: 13 hours and 41 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>08:29:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>18:48:43</var> GMT+0</small><br><strong>Identified</strong> - Hello Team, We are currently experiencing a service disruption affecting **card creation and card funding** on the platform. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. During this time, users may be unable to: * Create new cards * Fund existing cards We understand the impact this may have on your operations and sincerely apologize for the inconvenience. Further updates will be shared as we make progress. Thank you for your patience and understanding. **Signed** **Maplerad**.</p> ]]> Thu, 16 Apr 2026 18:48:43 +0000 https://maplerad.instatus.com/incident/cmo1u1su300v6wjmyajo336er https://maplerad.instatus.com/incident/cmo1u1su300v6wjmyajo336er Downtime on services Type: Incident Duration: 3 hours and 40 minutes Affected Components: Bills, USD Cash Pickup Transfer, USD DOM Transfer, Virtual Accounts, Customer, FX, Customer Card API, Business Card API, Collections Apr 9, 15:54:14 GMT+0 - Monitoring - Update Migration Ongoing Apr 9, 19:34:37 GMT+0 - Resolved - Migration Completed! Type: Incident

Duration: 3 hours and 40 minutes

Affected Components: , , , , , , , ,

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>15:54:14</var> GMT+0</small><br><strong>Monitoring</strong> - Update Migration Ongoing .</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>19:34:37</var> GMT+0</small><br><strong>Resolved</strong> - Migration Completed!.</p> ]]> Thu, 9 Apr 2026 15:54:14 +0000 https://maplerad.instatus.com/incident/cmnrnqfls01a8a4gk4575dnsy https://maplerad.instatus.com/incident/cmnrnqfls01a8a4gk4575dnsy Important: USD Wallet Structure Update — Action Required After Go-Live Type: Incident Affected Components: Website, Dashboard, Customer Card API, Business Card API Apr 8, 20:22:20 GMT+0 - Monitoring - Hi Team, We're reaching out about an important update to how USD wallets work on the Maplerad platform. This change affects all businesses using our card-issuing infrastructure, and will require action on your end after the update goes live tomorrow. **What's Changing** Today, every currency on Maplerad operates with a single wallet that handles all transaction types. Starting tomorrow, we are introducing a dual-wallet structure for USD only — splitting it into two purpose-specific wallet types: \* SPEND Wallet — Exclusively for card transactions (card funding, withdrawals, etc.) \* TREASURY Wallet — For all other USD transactions, including FX, stablecoin, USD deposits/transfers, and more. This separation gives you more precise control over how funds are allocated across different transaction flows. All other currency wallets remain unchanged. **What Happens to Your Existing USD Funds** At rollout, your existing USD funds will automatically be placed in the SPEND wallet. A TREASURY wallet will be created for you automatically when it is first needed. We strongly recommend reviewing your balances and migrating funds to the appropriate wallet (SPEND or TREASURY) as soon as the update is live, to avoid any disruption to your operations. To move funds between wallets, use the wallet funding endpoint: <https://maplerad.dev/reference/wallet-funding> Important: This feature is not yet available on the dashboard. Fund migration and wallet management must be performed via API at this time. **Rollout Timeline** \* Go-live: 4PM GMT+1, Wednesday 9th April, 2026 \* Expected downtime: Approximately 1 hour during the rollout window \* Dashboard support: Coming in a future update **Recommended Steps After Go-Live** 1\. Review your USD wallet balance via the API. 2\. Determine how you want funds distributed between your SPEND and TREASURY wallets. 3\. Use the wallet funding endpoint to migrate funds to the appropriate wallet. 4\. Audit any internal logic that references USD wallet IDs or transaction routing, and update it to account for the new wallet types. If you have any questions or run into issues during migration, please reach out to our support team — we're happy to help. Thank you for building with Maplerad. **The Maplerad Team** Type: Incident

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>20:22:20</var> GMT+0</small><br><strong>Monitoring</strong> - Hi Team, We're reaching out about an important update to how USD wallets work on the Maplerad platform. This change affects all businesses using our card-issuing infrastructure, and will require action on your end after the update goes live tomorrow. **What's Changing** Today, every currency on Maplerad operates with a single wallet that handles all transaction types. Starting tomorrow, we are introducing a dual-wallet structure for USD only — splitting it into two purpose-specific wallet types: \* SPEND Wallet — Exclusively for card transactions (card funding, withdrawals, etc.) \* TREASURY Wallet — For all other USD transactions, including FX, stablecoin, USD deposits/transfers, and more. This separation gives you more precise control over how funds are allocated across different transaction flows. All other currency wallets remain unchanged. **What Happens to Your Existing USD Funds** At rollout, your existing USD funds will automatically be placed in the SPEND wallet. A TREASURY wallet will be created for you automatically when it is first needed. We strongly recommend reviewing your balances and migrating funds to the appropriate wallet (SPEND or TREASURY) as soon as the update is live, to avoid any disruption to your operations. To move funds between wallets, use the wallet funding endpoint: <https://maplerad.dev/reference/wallet-funding> Important: This feature is not yet available on the dashboard. Fund migration and wallet management must be performed via API at this time. **Rollout Timeline** \* Go-live: 4PM GMT+1, Wednesday 9th April, 2026 \* Expected downtime: Approximately 1 hour during the rollout window \* Dashboard support: Coming in a future update **Recommended Steps After Go-Live** 1\. Review your USD wallet balance via the API. 2\. Determine how you want funds distributed between your SPEND and TREASURY wallets. 3\. Use the wallet funding endpoint to migrate funds to the appropriate wallet. 4\. Audit any internal logic that references USD wallet IDs or transaction routing, and update it to account for the new wallet types. If you have any questions or run into issues during migration, please reach out to our support team — we're happy to help. Thank you for building with Maplerad. **The Maplerad Team**.</p> ]]> Wed, 8 Apr 2026 20:22:20 +0000 https://maplerad.instatus.com/incident/cmnqhvdug03crsvtpufgjr05y https://maplerad.instatus.com/incident/cmnqhvdug03crsvtpufgjr05y Downtime on card funding Type: Incident Duration: 21 hours and 41 minutes Affected Components: Business Card API, Customer Card API, , Issuing → Mar 3, 21:13:33 GMT+0 - Investigating - Fix is currently being deployed Mar 4, 18:54:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 hours and 41 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>21:13:33</var> GMT+0</small><br><strong>Investigating</strong> - Fix is currently being deployed .</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>18:54:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Mar 2026 21:13:33 +0000 https://maplerad.instatus.com/incident/cmmb3uq1z00b295x9dnb215wr https://maplerad.instatus.com/incident/cmmb3uq1z00b295x9dnb215wr Downtime on NGN transactions Type: Incident Duration: 2 hours and 48 minutes Affected Components: NGN Bank Transfer Feb 27, 10:26:39 GMT+0 - Investigating - We are currently investigating this incident. Feb 27, 13:14:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 48 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>10:26:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>13:14:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 27 Feb 2026 10:26:39 +0000 https://maplerad.instatus.com/incident/cmm4qz8pg11ksg3s9u4qw1qin https://maplerad.instatus.com/incident/cmm4qz8pg11ksg3s9u4qw1qin Downtime on Card Funding and Creation. Type: Incident Duration: 22 hours and 37 minutes Affected Components: Customer Card API, Business Card API Feb 22, 18:00:31 GMT+0 - Identified - Dear Team, We are currently experiencing a brief timeout affecting **card creation and funding**. Our team is actively working to resolve this issue permanently. We will keep you updated as progress is made, and sincerely apologize for any inconvenience caused. Thank you for your patience and understanding. Regards, Maplerad Team Feb 23, 16:37:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 hours and 37 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>18:00:31</var> GMT+0</small><br><strong>Identified</strong> - Dear Team, We are currently experiencing a brief timeout affecting **card creation and funding**. Our team is actively working to resolve this issue permanently. We will keep you updated as progress is made, and sincerely apologize for any inconvenience caused. Thank you for your patience and understanding. Regards, Maplerad Team.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>16:37:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 22 Feb 2026 18:00:31 +0000 https://maplerad.instatus.com/incident/cmly1zn560ct211kclhnbiuds https://maplerad.instatus.com/incident/cmly1zn560ct211kclhnbiuds Downtime on Card Funding and Creation. Type: Incident Duration: 6 hours and 12 minutes Affected Components: Customer Card API, Business Card API Feb 19, 06:57:01 GMT+0 - Investigating - Dear Team, We are currently experiencing a brief timeout affecting **card creation and funding**. Our team is actively working to resolve this issue permanently. We will keep you updated as progress is made, and sincerely apologize for any inconvenience caused. Thank you for your patience and understanding. Regards, Maplerad Team Feb 19, 13:08:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 12 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>06:57:01</var> GMT+0</small><br><strong>Investigating</strong> - Dear Team, We are currently experiencing a brief timeout affecting **card creation and funding**. Our team is actively working to resolve this issue permanently. We will keep you updated as progress is made, and sincerely apologize for any inconvenience caused. Thank you for your patience and understanding. Regards, Maplerad Team.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>13:08:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Feb 2026 06:57:01 +0000 https://maplerad.instatus.com/incident/cmlt3yuk0089lmk9e1avxn552 https://maplerad.instatus.com/incident/cmlt3yuk0089lmk9e1avxn552 Downtime on services Type: Incident Duration: 1 hour and 53 minutes Affected Components: Bills, USD Cash Pickup Transfer, USD DOM Transfer, Go, Virtual Accounts, Customer, Website, Wirepay, Node, Dashboard, Webhooks, FX, Customer Card API, NGN Bank Transfer, Business Card API, Momo Transfer, Collections, Identity Jan 26, 17:02:25 GMT+0 - Resolved - This incident has been resolved. Jan 26, 15:09:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 53 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>17:02:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>15:09:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 26 Jan 2026 15:09:00 +0000 https://maplerad.instatus.com/incident/cmkvaz3es07wn9n71bxtxb28v https://maplerad.instatus.com/incident/cmkvaz3es07wn9n71bxtxb28v Scheduled Maintenance by the Engineering team Type: Incident Duration: 17 hours and 16 minutes Affected Components: Bills, Wirepay, USD Cash Pickup Transfer, USD DOM Transfer, Go, Virtual Accounts, Customer, Website, Node, FX, Dashboard, Webhooks, Customer Card API, NGN Bank Transfer, Business Card API, Momo Transfer, Collections, Identity Jan 14, 19:01:50 GMT+0 - Investigating - Dear Valued Customer, This is to inform you of a scheduled maintenance planned for tonight. Maintenance Window: 10:00 PM – 5:00 AM During this period, some services may experience intermittent downtime or reduced performance as we carry out necessary system improvements. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service reliability. For real-time updates, please monitor our Instatus page. Thank you for your continued support. Jan 15, 12:18:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 hours and 16 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>19:01:50</var> GMT+0</small><br><strong>Investigating</strong> - Dear Valued Customer, This is to inform you of a scheduled maintenance planned for tonight. Maintenance Window: 10:00 PM – 5:00 AM During this period, some services may experience intermittent downtime or reduced performance as we carry out necessary system improvements. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our service reliability. For real-time updates, please monitor our Instatus page. Thank you for your continued support..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>12:18:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 14 Jan 2026 19:01:50 +0000 https://maplerad.instatus.com/incident/cmkee0amh02jjw7d67m2yha92 https://maplerad.instatus.com/incident/cmkee0amh02jjw7d67m2yha92 Scheduled maintenance Between 10pm-5am Type: Incident Duration: 6 days, 19 hours and 27 minutes Affected Components: Bills, USD Cash Pickup Transfer, USD DOM Transfer, Virtual Accounts, Customer, Website, Dashboard, Webhooks, , FX, Customer Card API, , NGN Bank Transfer, Business Card API, Momo Transfer, Collections, Identity, API → Issuing → Jan 8, 16:52:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 15, 12:19:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 19 hours and 27 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:52:24</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>12:19:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 8 Jan 2026 16:52:24 +0000 https://maplerad.instatus.com/incident/cmk5oqq3s006m9wwub8z78039 https://maplerad.instatus.com/incident/cmk5oqq3s006m9wwub8z78039 Downtime with card Type: Incident Duration: 2 hours and 54 minutes Affected Components: Customer Card API, Business Card API Jan 5, 14:31:43 GMT+0 - Resolved - This incident has been resolved. Jan 5, 11:38:10 GMT+0 - Investigating - We are currently investigating this incident. Apologies for the inconvenience. Type: Incident

Duration: 2 hours and 54 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>14:31:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>11:38:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Apologies for the inconvenience. .</p> ]]> Mon, 5 Jan 2026 11:38:10 +0000 https://maplerad.instatus.com/incident/cmk13728b0765125ipieu8ek9 https://maplerad.instatus.com/incident/cmk13728b0765125ipieu8ek9 Downtime on card funding and creation Type: Incident Duration: 23 hours and 59 minutes Affected Components: Customer Card API, Business Card API Dec 19, 16:15:51 GMT+0 - Investigating - We are currently investigating this incident. Apologies for the inconvenience. Dec 20, 16:15:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 hours and 59 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>16:15:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Apologies for the inconvenience. .</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>16:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 19 Dec 2025 16:15:51 +0000 https://maplerad.instatus.com/incident/cmjd2mo8u01yqh5j3t2jyjk3c https://maplerad.instatus.com/incident/cmjd2mo8u01yqh5j3t2jyjk3c Service disruption and instability Type: Incident Affected Components: Dashboard, Webhooks, Customer Card API, Business Card API Dec 5, 14:20:43 GMT+0 - Investigating - We are currently working on this incident. We are experiencing a service disruption on a partner platform we utilize for our service. You may experience slight disruptions, kindly bear with us as we work on fixing it permanently. Type: Incident

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:20:43</var> GMT+0</small><br><strong>Investigating</strong> - We are currently working on this incident. We are experiencing a service disruption on a partner platform we utilize for our service. You may experience slight disruptions, kindly bear with us as we work on fixing it permanently..</p> ]]> Fri, 5 Dec 2025 14:20:43 +0000 https://maplerad.instatus.com/incident/cmisycqvf0dc0bm3ze023e0fh https://maplerad.instatus.com/incident/cmisycqvf0dc0bm3ze023e0fh Downtime on Cards Type: Incident Duration: 15 hours and 45 minutes Affected Components: Customer Card API, Business Card API Nov 11, 11:54:07 GMT+0 - Resolved - This incident has been resolved. Nov 10, 20:09:14 GMT+0 - Identified - Dear Customer, We are currently experiencing a downtime on card services(funding and creation). As a result, you may notice reduced performance or temporary unavailability. Our team is actively monitoring the situation and working to restore full service as quickly as possible. Thank you for your patience and understanding. Type: Incident

Duration: 15 hours and 45 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>11:54:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>20:09:14</var> GMT+0</small><br><strong>Identified</strong> - Dear Customer, We are currently experiencing a downtime on card services(funding and creation). As a result, you may notice reduced performance or temporary unavailability. Our team is actively monitoring the situation and working to restore full service as quickly as possible. Thank you for your patience and understanding..</p> ]]> Mon, 10 Nov 2025 20:09:14 +0000 https://maplerad.instatus.com/incident/cmhtksl1300gep2z5szzykba5 https://maplerad.instatus.com/incident/cmhtksl1300gep2z5szzykba5 Ongoing Payment Processing Disruptions Type: Incident Affected Components: Customer Card API, Business Card API Oct 29, 17:50:56 GMT+0 - Identified - Dear Customer, We are currently observing an increase in network errors from our payment processor. The processor has confirmed that this issue is related to a degradation incident reported by their cloud provider, Microsoft Azure. We are closely monitoring the situation and will continue to keep you updated as more information becomes available. Thank you for your patience, partnership, and continued support. Type: Incident

Affected Components: ,

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:50:56</var> GMT+0</small><br><strong>Identified</strong> - Dear Customer, We are currently observing an increase in network errors from our payment processor. The processor has confirmed that this issue is related to a degradation incident reported by their cloud provider, Microsoft Azure. We are closely monitoring the situation and will continue to keep you updated as more information becomes available. Thank you for your patience, partnership, and continued support..</p> ]]> Wed, 29 Oct 2025 17:50:56 +0000 https://maplerad.instatus.com/incident/cmhcakjl200e413zidof5yhjg https://maplerad.instatus.com/incident/cmhcakjl200e413zidof5yhjg Transaction Rules Update ! Type: Incident Duration: 7 hours and 21 minutes Affected Components: Customer Card API, , Business Card API, Issuing → Oct 25, 13:32:40 GMT+0 - Investigating - In our continuous efforts to strengthen the security and integrity of transactions, we’ve introduced new controls to protect your business and end users. Effective immediately, the following rules have been implemented: * A maximum of **10 transactions** to the same merchant within one hour. * Any **pre-authorization below $1** will automatically flag the card. * A maximum of **5 pre-authorizations** from the same merchant for a single day. * **Settlement amounts exceeding twice** the authorization amount will be flagged. Transactions that violate any of these rules will automatically **fail** with the message: > **_“Transaction not allowed to cardholder, deny.”_** These measures are designed to **enhance fraud prevention** and ensure the continued **safety and trustworthiness** of all transactions processed through our system. Thank you for your continued partnership and support[.](http://support.Best) Best Regards, [**The Maplerad Team**](https://maplerad.com) Oct 25, 20:53:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 21 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>13:32:40</var> GMT+0</small><br><strong>Investigating</strong> - In our continuous efforts to strengthen the security and integrity of transactions, we’ve introduced new controls to protect your business and end users. Effective immediately, the following rules have been implemented: * A maximum of **10 transactions** to the same merchant within one hour. * Any **pre-authorization below $1** will automatically flag the card. * A maximum of **5 pre-authorizations** from the same merchant for a single day. * **Settlement amounts exceeding twice** the authorization amount will be flagged. Transactions that violate any of these rules will automatically **fail** with the message: > **_“Transaction not allowed to cardholder, deny.”_** These measures are designed to **enhance fraud prevention** and ensure the continued **safety and trustworthiness** of all transactions processed through our system. Thank you for your continued partnership and support[.](http://support.Best) Best Regards, [**The Maplerad Team**](https://maplerad.com).</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>20:53:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 25 Oct 2025 13:32:40 +0000 https://maplerad.instatus.com/incident/cmh6bl03r02ia3l9wk0m2vnh6 https://maplerad.instatus.com/incident/cmh6bl03r02ia3l9wk0m2vnh6 Issues with KES MOMO Type: Incident Affected Components: Momo Transfer Oct 22, 09:42:18 GMT+0 - Identified - Dear Customer, Kindly be informed that KES MOMO will not be available till further notice. Our team is actively monitoring the situation and working on the service. Thank you for your patience and understanding. We are continuing to work on this. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>09:42:18</var> GMT+0</small><br><strong>Identified</strong> - Dear Customer, Kindly be informed that KES MOMO will not be available till further notice. Our team is actively monitoring the situation and working on the service. Thank you for your patience and understanding. We are continuing to work on this..</p> ]]> Wed, 22 Oct 2025 09:42:18 +0000 https://maplerad.instatus.com/incident/cmh1t14w100zmp69isunmulxk https://maplerad.instatus.com/incident/cmh1t14w100zmp69isunmulxk Downtime on Cards Type: Incident Duration: 2 hours and 41 minutes Affected Components: Customer Card API, Business Card API Oct 20, 09:15:48 GMT+0 - Identified - Dear Customer, We are currently experiencing some service disruptions. As a result, you may notice reduced performance or temporary unavailability. Our team is actively monitoring the situation and working to restore full service as quickly as possible. Thank you for your patience and understanding. Oct 20, 11:57:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 41 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:15:48</var> GMT+0</small><br><strong>Identified</strong> - Dear Customer, We are currently experiencing some service disruptions. As a result, you may notice reduced performance or temporary unavailability. Our team is actively monitoring the situation and working to restore full service as quickly as possible. Thank you for your patience and understanding..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>11:57:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 09:15:48 +0000 https://maplerad.instatus.com/incident/cmgyx7e5r03nxgnpzntgwktfk https://maplerad.instatus.com/incident/cmgyx7e5r03nxgnpzntgwktfk Downtime on OTP not Delivering Type: Incident Affected Components: Dashboard Oct 8, 12:38:51 GMT+0 - Resolved - This incident has been resolved. Oct 20, 21:23:56 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 8, 09:13:41 GMT+0 - Investigating - We are continuing to work on a fix for this incident. A fix is on the way. Apologies for the inconvenience. Thank you for your patience and understanding. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>12:38:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>21:23:56</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>09:13:41</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to work on a fix for this incident. A fix is on the way. Apologies for the inconvenience. Thank you for your patience and understanding..</p> ]]> Wed, 8 Oct 2025 09:13:41 +0000 https://maplerad.instatus.com/incident/cmghrug4201503wwxzl3h276z https://maplerad.instatus.com/incident/cmghrug4201503wwxzl3h276z Downtime on ORANGE XAF (Cameroon) Type: Incident Affected Components: Momo Transfer Oct 1, 09:54:05 GMT+0 - Identified - Dear customers, A network incident is currently impacting Orange Money Cameroon services. We are experiencing downtime on our services. Our team is already working to ensure a rapid return to normal. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:54:05</var> GMT+0</small><br><strong>Identified</strong> - Dear customers, A network incident is currently impacting Orange Money Cameroon services. We are experiencing downtime on our services. Our team is already working to ensure a rapid return to normal..</p> ]]> Wed, 1 Oct 2025 09:54:05 +0000 https://maplerad.instatus.com/incident/cmg7t7g4204f1jbb7gv969lzo https://maplerad.instatus.com/incident/cmg7t7g4204f1jbb7gv969lzo Downtime on XOF Ivory Coast Type: Incident Affected Components: Momo Transfer Sep 24, 08:16:57 GMT+0 - Monitoring - We are currently experiencing a downtime on XAF(IVORY COAST). We are working tirelessly to get it up and running again. We will let you know once it is back up. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>08:16:57</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently experiencing a downtime on XAF(IVORY COAST). We are working tirelessly to get it up and running again. We will let you know once it is back up. .</p> ]]> Wed, 24 Sep 2025 08:16:57 +0000 https://maplerad.instatus.com/incident/cmfxpnjbk008xgbqdqigseueh https://maplerad.instatus.com/incident/cmfxpnjbk008xgbqdqigseueh CARD SERVICE DOWNTIME Type: Incident Duration: 15 days, 1 hour and 30 minutes Affected Components: Customer Card API, , Business Card API, Issuing → Sep 16, 12:16:06 GMT+0 - Monitoring - Hello Team, We’re currently seeing elevated decline rates and potential fraud activity on certain BINs, particularly in high-risk regions. In coordination with our banking partner, these BINs are being phased out. What’s Next: • A list of impacted cards will be shared. • Replacement activity is scheduled to take place from today through Tuesday, September 23, 2025. • All replacements will be processed at no cost. Thank you for your understanding as we work through this. Regards, Maplerad Team Oct 1, 12:16:00 GMT+0 - Resolved - This incident has been resolved. Sep 16, 10:45:54 GMT+0 - Identified - Hello Team, We are currently working on the Card Services. BIN services are currently undergoing maintenance. Thank you for your patience as we work on this. Regards, Maplerad Team. Sep 16, 11:47:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 15 days, 1 hour and 30 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>12:16:06</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Team, We’re currently seeing elevated decline rates and potential fraud activity on certain BINs, particularly in high-risk regions. In coordination with our banking partner, these BINs are being phased out. What’s Next: • A list of impacted cards will be shared. • Replacement activity is scheduled to take place from today through Tuesday, September 23, 2025. • All replacements will be processed at no cost. Thank you for your understanding as we work through this. Regards, Maplerad Team.</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:16:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>10:45:54</var> GMT+0</small><br><strong>Identified</strong> - Hello Team, We are currently working on the Card Services. BIN services are currently undergoing maintenance. Thank you for your patience as we work on this. Regards, Maplerad Team..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>11:47:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 16 Sep 2025 10:45:54 +0000 https://maplerad.instatus.com/incident/cmfmfgb8y018gel5ksp2xe9gl https://maplerad.instatus.com/incident/cmfmfgb8y018gel5ksp2xe9gl Card Service Maintenance Type: Maintenance Duration: 5 hours and 30 minutes Affected Components: Business Card API, Customer Card API Feb 16, 13:40:12 GMT+0 - Completed - The maintenance operation has been completed. Feb 16, 08:10:01 GMT+0 - Identified - Maintenance is now in progress Feb 16, 08:10:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 5 hours and 30 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>13:40:12</var> GMT+0</small><br><strong>Completed</strong> - The maintenance operation has been completed..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>08:10:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>08:10:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Fri, 16 Feb 2024 08:10:00 +0000 https://maplerad.instatus.com/maintenance/clsoby1zs271784ckng5ptlh8nq https://maplerad.instatus.com/maintenance/clsoby1zs271784ckng5ptlh8nq Quick Server Maintenance Type: Maintenance Duration: 32 minutes Affected Components: , Dashboard, API → May 18, 10:59:11 GMT+0 - Identified - We are currently implementing a quick server maintenance. You may experience issues with our API and Dashboard. May 18, 11:30:46 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 32 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>10:59:11</var> GMT+0</small><br><strong>Identified</strong> - We are currently implementing a quick server maintenance. You may experience issues with our API and Dashboard..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>11:30:46</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 18 May 2023 10:59:11 +0000 https://maplerad.instatus.com/maintenance/clht0tspo363786bromri5rxso3 https://maplerad.instatus.com/maintenance/clht0tspo363786bromri5rxso3