Maplerad - Notice history

Momo Transfer experiencing major outage

Website - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Wirepay - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025
100% - uptime

Collections - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

FX - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Customer - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025
99% - uptime

Customer Card API - Operational

99% - uptime
Sep 2025 · 98.94%Oct · 99.01%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Business Card API - Operational

99% - uptime
Sep 2025 · 98.94%Oct · 99.01%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Identity - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Bills - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Virtual Accounts - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

NGN Bank Transfer - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

USD DOM Transfer - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

USD Cash Pickup Transfer - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Dashboard - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.54%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Webhooks - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025
100% - uptime

Go - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Node - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Momo Transfer - Major outage

37% - uptime
Sep 2025 · 54.47%Oct · 0.00%Nov · 58.19%

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Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

Downtime on Cards
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Dear Customer,

    We are currently experiencing a downtime on card services(funding and creation). As a result, you may notice reduced performance or temporary unavailability.

    Our team is actively monitoring the situation and working to restore full service as quickly as possible.

    Thank you for your patience and understanding.

Oct 2025

Ongoing Payment Processing Disruptions
  • Identified
    Identified

    Dear Customer,

    We are currently observing an increase in network errors from our payment processor. The processor has confirmed that this issue is related to a degradation incident reported by their cloud provider, Microsoft Azure.

    We are closely monitoring the situation and will continue to keep you updated as more information becomes available.

    Thank you for your patience, partnership, and continued support.

Transaction Rules Update !
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    In our continuous efforts to strengthen the security and integrity of transactions, we’ve introduced new controls to protect your business and end users.


    Effective immediately, the following rules have been implemented:

    • A maximum of 10 transactions to the same merchant within one hour.

    • Any pre-authorization below $1 will automatically flag the card.

    • A maximum of 5 pre-authorizations from the same merchant for a single day.

    • Settlement amounts exceeding twice the authorization amount will be flagged.

    Transactions that violate any of these rules will automatically fail with the message:

    “Transaction not allowed to cardholder, deny.”

    These measures are designed to enhance fraud prevention and ensure the continued safety and trustworthiness of all transactions processed through our system.
    Thank you for your continued partnership and support.

    Best Regards,
    The Maplerad Team

Issues with KES MOMO
  • Identified
    Identified

    Dear Customer,

    Kindly be informed that KES MOMO will not be available till further notice.

    Our team is actively monitoring the situation and working on the service.

    Thank you for your patience and understanding. We are continuing to work on this.

Downtime on Cards
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Dear Customer,

    We are currently experiencing some service disruptions. As a result, you may notice reduced performance or temporary unavailability.

    Our team is actively monitoring the situation and working to restore full service as quickly as possible.

    Thank you for your patience and understanding.

Downtime on OTP not Delivering
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are continuing to work on a fix for this incident. A fix is on the way.

    Apologies for the inconvenience.

    Thank you for your patience and understanding.


Sep 2025

Downtime on XOF Ivory Coast
  • Monitoring
    Monitoring

    We are currently experiencing a downtime on XAF(IVORY COAST).

    We are working tirelessly to get it up and running again. We will let you know once it is back up.

CARD SERVICE DOWNTIME
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Hello Team,

    We’re currently seeing elevated decline rates and potential fraud activity on certain BINs, particularly in high-risk regions. In coordination with our banking partner, these BINs are being phased out.

    What’s Next:

    • A list of impacted cards will be shared.

    • Replacement activity is scheduled to take place from today through Tuesday, September 23, 2025.

    • All replacements will be processed at no cost.

    Thank you for your understanding as we work through this.

    Regards,

    Maplerad Team

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Hello Team,

    We are currently working on the Card Services.

    BIN services are currently undergoing maintenance.

    Thank you for your patience as we work on this.

    Regards,

    Maplerad Team.

Card Services Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Dear Team,


    We are currently experiencing a brief timeout affecting cards

    Our team is actively working to resolve this issue permanently.


    We will keep you updated as progress is made, and sincerely apologise for any inconvenience caused.

    Thank you for your patience and understanding.

    Regards,
    Maplerad Team

Downtime on Card Funding and Creation.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Dear Team,


    We are currently experiencing a brief timeout affecting card creation and funding.

    Our team is actively working to resolve this issue permanently.


    We will keep you updated as progress is made, and sincerely apologize for any inconvenience caused.

    Thank you for your patience and understanding.

    Regards,
    Maplerad Team

Card Creation and Funding Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Dear Team,
    We are currently experiencing a brief timeout affecting card creation and funding.

    Our team is actively working to resolve this issue permanently.


    We will keep you updated as progress is made, and sincerely apologize for any inconvenience caused.

    Thank you for your patience and understanding.

    Regards,
    Maplerad Team

Sep 2025 to Nov 2025

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