Maplerad - Ongoing Payment Processing Disruptions – Incident details

Momo Transfer experiencing major outage

Ongoing Payment Processing Disruptions

Identified
Degraded performance
Started 15 days ago

Affected

API

Degraded performance from 5:50 PM to 12:00 AM

Issuing

Degraded performance from 5:50 PM to 12:00 AM

Customer Card API

Degraded performance from 5:50 PM to 12:00 AM

Business Card API

Degraded performance from 5:50 PM to 12:00 AM

Updates
  • Identified
    Identified

    Dear Customer,

    We are currently observing an increase in network errors from our payment processor. The processor has confirmed that this issue is related to a degradation incident reported by their cloud provider, Microsoft Azure.

    We are closely monitoring the situation and will continue to keep you updated as more information becomes available.

    Thank you for your patience, partnership, and continued support.