Maplerad - Notice history

We want to inform you of our scheduled maintenance as part of our ongoing efforts to improve system performance and reliability.

Maintenance Details:

• Date: Tuesday, April 22, 2025

• Time: Starting at 12:45 am GMT
• Duration: Approximately 1 hour 30 minutes
• Expected Downtime: 30 – 45 minutes

What This Means

Card issuance, updates, and authorization requests will be temporarily unavailable during the downtime.
Any transactions attempted during this period will be declined.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.

If you have any questions, please get in touch with our support team via your dedicated channel.

Kind Regards,

Maplerad Support

We are continuing to work on a fix for this incident. This will be fixed shortly.

Hello Team,

We hope this email finds you well. To ensure a seamless funding process for your wallet, we kindly ask you to create a USD virtual account for your business. This will allow you to deposit funds to your wallet faster and securely.

Please note that only deposits of $25,000 or more should be sent to our Maplerad account or wallet address to fund your wallet. Lower amounts can be sent to your USD virtual account once created.

To create your USD virtual account and proceed with funding, please follow these steps:

1. Request for USD virtual account services to be profiled on your Maplerad account.

2. Log in to your account

3. ⁠Navigate to the “Funding” or “Wallet” section.

4. ⁠Select “Create USD Virtual Account” and follow the instructions.

5. ⁠Once your virtual account is set up, use the provided details to transfer funds.

If you have any questions or need assistance, contact our support team.

Best regards.

We want to inform you that you may experience some delays in receiving card transaction webhooks. Our team is actively working to resolve this issue as quickly as possible.

This does not affect any card activities. We apologize for any inconvenience this may cause and appreciate your patience.

We will provide updates as soon as the issue is resolved.

Note that this might affect Card Funding and Withdrawal.

Apologies for the service downtime. We are continuing to work on a fix for this incident. Once this is back up, you will be notified.

We will be experiencing downtime on card services.

We are running a Hotfix on an identified issue.

We will let you know as soon as it is up and running

Thank you for bearing with us.

We are continuing to work on a fix for this incident.

We have identified an issue with BVN verification during Customer enrollment.

We are working on a fix and the service will be back up within 24 hours.

Kindly exercise patience with us while we work on it.

Thank you.

We are experiencing downtime on card services.

We will let you know as soon as it is up and running

Thank you for bearing with us.

Please be informed that NGN transfers may fail or remain pending.

This is affecting so many banks as well.

We will continue to monitor and update you on the Progress.

Good day team,

We are currently experiencing issues on the TZS AIRTEL channel and you might experience failures on payout transactions.

We are liaising with our partner providers on a resolution and will share updates once the channel is restored.

Thank you for your unwavering support.

We are experiencing a downtime on cards, you will be notified once this is back up.