Maplerad - Notice history

Dear Customers, We are currently experiencing a downtime on card funding and Creation.

We are working on resolving the issue. We will notify you once it is completed.

For further enquiries, please reach out to our support channel via support @maplerad.com.

Dear Team,

We’re currently experiencing intermittent timeouts on some card transactions and issuance requests.

This is due to a temporary issue on our banking partner’s side, which we’re actively working with them to resolve.

We’ll continue to monitor closely and provide updates as soon as full stability is restored.

Thanks for your patience!

We are currently experiencing intermittent service disruptions on our KES platform services.

Our Partnering network is actively working to resolve the issue and restore full functionality as swiftly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding

Thank you for your continued support.

We are currently experiencing intermittent failures on MTNBENIN payout and collections transactions due to issues from the service provider.

Please be assured that the provider is actively working to resolve the issue.

We apologize for any inconvenience this may cause and will update you as soon as a resolution is achieved.

Thank you for your patience and understanding.

We have identified an issue with Card Funding and Creation.

We are currently at the top of it.

Apologies for the inconvenience.

We will update as we make progress on it.

We want to inform you of our scheduled maintenance as part of our ongoing efforts to improve system performance and reliability.

Maintenance Details:

• Date: Tuesday, April 22, 2025

• Time: Starting at 12:45 am GMT
• Duration: Approximately 1 hour 30 minutes
• Expected Downtime: 30 – 45 minutes

What This Means

Card issuance, updates, and authorization requests will be temporarily unavailable during the downtime.
Any transactions attempted during this period will be declined.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.

If you have any questions, please get in touch with our support team via your dedicated channel.

Kind Regards,

Maplerad Support

We are continuing to work on a fix for this incident. This will be fixed shortly.