Maplerad - Notice history

We have noticed some card failures due to technical issues with our issuing partner.

This issue has been escalated to them, and we are following up for an update on when this is resolved.

We will keep you updated on the progress.

We sincerely apologize for any inconvenience this may cause.

NB: Please don't keep retrying or using the cards on any platform if it fails or you get an error. Try after we provide you with an update.

We are experiencing a downtime with our XAF service due to an update on MTN Services.

We are working closely with them to resolve this issue and update you on the TAT.

Kindly bear with us while we work on this.

Due to an urgent API update, there will be downtime on newly issued cards this month (July).

It should be concluded before COB

We will be running some updates on our Card Services.

Please bear with us as you may experience some inconsistency in the service.

Regards,

Hello Team, we are currently experiencing downtime from our Card Switch.

This affects some card funding most especially existing cards.

We are working with them to resolve this as soon as possible.

Our partner has committed to providing an ETA in the next 5 hours.

Apologies for the inconvenience caused

We are continuing to work on a fix for this incident.

We are currently experiencing a funding issue with the Card Switch.

Card funding and Card Creation are not going through.

We are working closely to restore these services.

However, all other Card transactions are working fine.

We are experiencing a timeout on some card services from the card switch. This has been escalated and is currently worked on. We hope to be stable fully on or before 2pm.

We are continuing to work on a fix for this incident.

We are currently experiencing some issues with our Card Transaction.

We are working on some updates due to the sudden downtime on the Card Switch.

Apologies for the inconvenience.

Thank you for your patience. We are up and running