Maplerad - Notice history

We are currently experiencing intermittent failures on MTNBENIN payout and collections transactions due to issues from the service provider.

Please be assured that the provider is actively working to resolve the issue.

We apologize for any inconvenience this may cause and will update you as soon as a resolution is achieved.

Thank you for your patience and understanding.

We have identified an issue with Card Funding and Creation.

We are currently at the top of it.

Apologies for the inconvenience.

We will update as we make progress on it.

We want to inform you of our scheduled maintenance as part of our ongoing efforts to improve system performance and reliability.

Maintenance Details:

• Date: Tuesday, April 22, 2025

• Time: Starting at 12:45 am GMT
• Duration: Approximately 1 hour 30 minutes
• Expected Downtime: 30 – 45 minutes

What This Means

Card issuance, updates, and authorization requests will be temporarily unavailable during the downtime.
Any transactions attempted during this period will be declined.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.

If you have any questions, please get in touch with our support team via your dedicated channel.

Kind Regards,

Maplerad Support

We are continuing to work on a fix for this incident. This will be fixed shortly.

Apologies for the service downtime. We are continuing to work on a fix for this incident. Once this is back up, you will be notified.

We will be experiencing downtime on card services.

We are running a Hotfix on an identified issue.

We will let you know as soon as it is up and running

Thank you for bearing with us.

We are continuing to work on a fix for this incident.

We have identified an issue with BVN verification during Customer enrollment.

We are working on a fix and the service will be back up within 24 hours.

Kindly exercise patience with us while we work on it.

Thank you.

We are experiencing downtime on card services.

We will let you know as soon as it is up and running

Thank you for bearing with us.

Please be informed that NGN transfers may fail or remain pending.

This is affecting so many banks as well.

We will continue to monitor and update you on the Progress.

Good day team,

We are currently experiencing issues on the TZS AIRTEL channel and you might experience failures on payout transactions.

We are liaising with our partner providers on a resolution and will share updates once the channel is restored.

Thank you for your unwavering support.

We are experiencing a downtime on cards, you will be notified once this is back up.