Maplerad - Partial Card Service Downtime – Incident details

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Partial Card Service Downtime

ResolvedDegraded performance38 hours 29 minutes

Affected

API

Issuing

Customer Card API

Degraded performance from 5:05 PM to 7:34 AM

Business Card API

Degraded performance from 5:05 PM to 7:34 AM

  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Hello Team, we are currently experiencing a downtime from our partner bank. This currently affects funding and authorisations on card created before July 1st.

    We are working with them to resolve this as soon as possible. Our partner has committed to providing an ETA in the next 6 hours. We will provide an update shortly on this.

    Apologies for the inconvenience caused. We are currently working on a permanent fix and activating an alternate provider to ensure constant uptime