Maplerad - Intermittent Card Transaction & Issuance Failures – Incident details

Dashboard experiencing major outage

Intermittent Card Transaction & Issuance Failures

Resolved
Degraded performance
Started about 1 year agoLasted about 2 hours

Affected

API

Degraded performance from 2:42 PM to 4:36 PM

Issuing

Degraded performance from 2:42 PM to 4:36 PM

Customer Card API

Degraded performance from 2:42 PM to 4:36 PM

Business Card API

Degraded performance from 2:42 PM to 4:36 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Dear Team,


    We’re currently experiencing intermittent timeouts on some card transactions and issuance requests.

    This is due to a temporary issue on our banking partner’s side, which we’re actively working with them to resolve.

    We’ll continue to monitor closely and provide updates as soon as full stability is restored.


    Thanks for your patience!