Maplerad - Notice history

USD DOM Transfer under maintenance

Website - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025
100.0% uptime

Collections - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

FX - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Virtual Accounts - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

NGN Bank Transfer - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Bills - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025
100.0% uptime

Customer Card API - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Business Card API - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Customer - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Identity - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

USD DOM Transfer - Under maintenance

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

USD Cash Pickup Transfer - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Dashboard - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Webhooks - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025
99.88% uptime

Go - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Node - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Momo Transfer - Operational

99.64% uptime
Mar 2025 · 100.0%Apr · 98.91%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Notice history

View current status

May 2025

KES MOMO Downtime
Resolved49 hours 39 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    Please be advised that we are currently undertaking critical, unscheduled system optimizations aimed at enhancing overall platform performance and security. **Maintenance Window:** **Start: Today, 1:00 PM EAT** **Duration: 24 hours** **End: Tomorrow, 2:00 PM EAT** During this period, all services will be temporarily unavailable. Our engineering team is working diligently to ensure the process is completed as swiftly and smoothly as possible. We sincerely appreciate your patience and understanding. A follow-up communication will be shared once full service is restored.
Downtime on Card Funding
Resolved1 hour 1 minute
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
MAY19
Downtime on Card Creation and Funding
ResolvedMaintenance17 hours 15 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are currently experiencing an issue with Card funding and Creation.

    We will update you as we deploy a fix for it.

    Apologies for the inconvenience.

    Kindly contact support@maplerad.com or any of the Technical Engineers if you have any questions.

Apr 2025

Downtime: MTNBENIN payout and collections transactions
ResolvedPartial outage26 hours 13 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are currently experiencing intermittent failures on MTNBENIN payout and collections transactions due to issues from the service provider.

    Please be assured that the provider is actively working to resolve the issue.

    We apologize for any inconvenience this may cause and will update you as soon as a resolution is achieved.

    Thank you for your patience and understanding.

APR22
Downtime on Card Creation and Funding
ResolvedMaintenance15 hours 20 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We have identified an issue with Card Funding and Creation.

    We are currently at the top of it.

    Apologies for the inconvenience.

    We will update as we make progress on it.

Card Maintenance
Resolved34 hours 42 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We want to inform you of our scheduled maintenance as part of our ongoing efforts to improve system performance and reliability.

    :spiral_calendar_pad:

    Maintenance Details:

    • Date: Tuesday, April 22, 2025

    • Time: Starting at 12:45 am GMT
    • Duration: Approximately 1 hour 30 minutes
    • Expected Downtime: 30 – 45 minutes

    What This Means


    Card issuance, updates, and authorization requests will be temporarily unavailable during the downtime.
    Any transactions attempted during this period will be declined.

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.

    If you have any questions, please get in touch with our support team via your dedicated channel.

    Kind Regards,

    Maplerad Support

Downtime on NGN Transactions
Resolved3 hours 27 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
Customer BVN validation
Resolved4 hours 53 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are continuing to work on a fix for this incident. This will be fixed shortly.

Mar 2025

Downtime for MTN (XAF)
Resolved719 hours 59 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Apologies for the service downtime. We are continuing to work on a fix for this incident. Once this is back up, you will be notified.

MAR27
Downtime on Card Creation and Funding
ResolvedMaintenance1 hour 16 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We will be experiencing downtime on card services.

    We are running a Hotfix on an identified issue.

    We will let you know as soon as it is up and running

    Thank you for bearing with us.

Downtime on NGN Transactions
Resolved5 hours 38 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

Customer BVN validation
Resolved2 hours 52 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We have identified an issue with BVN verification during Customer enrollment.

    We are working on a fix and the service will be back up within 24 hours.

    Kindly exercise patience with us while we work on it.

    Thank you.

MAR18
Downtime on Card Creation and Funding
ResolvedMaintenance41 hours 58 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • IdentifiedUTC

    We are experiencing downtime on card services.

    We will let you know as soon as it is up and running

    Thank you for bearing with us.

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Mar 2025 to May 2025

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