Maplerad - Notice history

Dashboard experiencing major outage

Website - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Wirepay - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025
100% - uptime

Collections - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

FX - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Customer - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025
100% - uptime

Customer Card API - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.53%Jul · 99.65%

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May 2025
Jun 2025
Jul 2025

Business Card API - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.53%Jul · 99.65%

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May 2025
Jun 2025
Jul 2025

Identity - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Bills - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Virtual Accounts - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

NGN Bank Transfer - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

USD DOM Transfer - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

USD Cash Pickup Transfer - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Dashboard - Major outage

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Webhooks - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025
100% - uptime

Go - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Node - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Momo Transfer - Operational

71% - uptime
May 2025 · 74.27%Jun · 70.00%Jul · 70.00%

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May 2025
Jun 2025
Jul 2025

Notice history

View current status

Jul 2025

Downtime on Card Services
ResolvedMajor outage1 hour 54 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
Downtime on Card Funding and Creation.
ResolvedMajor outage40 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.

Jun 2025

Downtime on Card Funding and Creation
Resolved3 hours 20 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Dear Customers, We are currently experiencing a downtime on card funding and Creation.

    We are working on resolving the issue. We will notify you once it is completed.

    For further enquiries, please reach out to our support channel via support @maplerad.com.

JUN17
Downtime on Documentation Page
ResolvedMaintenance28 hours 32 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Hello Team,

    Our documentation site at https://maplerad.dev is currently undergoing maintenance and is temporarily unavailable. We’re working to improve the site and expect to be back online shortly.

    Thank you for your patience and understanding!

    If you have urgent questions, please get in touch with our support team.

Downtime on NGN transaction less than 1 million
Resolved18 hours 24 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We are currently experiencing a downtime on transactions less than 1 million.

    We will let you know as we deploy a fix for it.

    Apologies for the inconvenience.

    Kindly contact support@maplerad.com or any of the Technical Engineers if you have any questions.

Downtime on Cards
Resolved2 hours 52 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with Card funding and Creation.

    We will update you as we deploy a fix for it.

    Apologies for the inconvenience.

    Kindly contact support@maplerad.com or any of the Technical Engineers if you have any questions.

Intermittent Card Transaction & Issuance Failures
ResolvedDegraded performance1 hour 53 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Dear Team,


    We’re currently experiencing intermittent timeouts on some card transactions and issuance requests.

    This is due to a temporary issue on our banking partner’s side, which we’re actively working with them to resolve.

    We’ll continue to monitor closely and provide updates as soon as full stability is restored.


    Thanks for your patience!

May 2025

KES MOMO Downtime
Resolved49 hours 39 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    Please be advised that we are currently undertaking critical, unscheduled system optimizations aimed at enhancing overall platform performance and security. **Maintenance Window:** **Start: Today, 1:00 PM EAT** **Duration: 24 hours** **End: Tomorrow, 2:00 PM EAT** During this period, all services will be temporarily unavailable. Our engineering team is working diligently to ensure the process is completed as swiftly and smoothly as possible. We sincerely appreciate your patience and understanding. A follow-up communication will be shared once full service is restored.
Downtime on Card Funding
Resolved1 hour 1 minute
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
MAY19
Downtime on Card Creation and Funding
ResolvedMaintenance17 hours 15 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We are currently experiencing an issue with Card funding and Creation.

    We will update you as we deploy a fix for it.

    Apologies for the inconvenience.

    Kindly contact support@maplerad.com or any of the Technical Engineers if you have any questions.

KES Momo Transfer Downtime
IdentifiedPartial outage
  • Identified
    UTC
    Identified

    We are currently experiencing intermittent service disruptions on our KES platform services.

    Our Partnering network is actively working to resolve the issue and restore full functionality as swiftly as possible.

    We apologize for any inconvenience this may cause and appreciate your patience and understanding

    Thank you for your continued support.

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