Maplerad - Notice history

Dashboard experiencing major outage

Website - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Wirepay - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
99.87% uptime

Collections - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

FX - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Customer - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
99.31% uptime

Customer Card API - Operational

99.31% uptime
Aug 2025 · 100.0%Sep · 98.94%Oct · 99.01%

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Aug 2025
Sep 2025
Oct 2025

Business Card API - Operational

99.31% uptime
Aug 2025 · 100.0%Sep · 98.94%Oct · 99.01%

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Aug 2025
Sep 2025
Oct 2025

Identity - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Bills - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Virtual Accounts - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

NGN Bank Transfer - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

USD DOM Transfer - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

USD Cash Pickup Transfer - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Dashboard - Major outage

99.84% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.54%

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Aug 2025
Sep 2025
Oct 2025

Webhooks - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100.0% uptime

Go - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Node - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Momo Transfer - Operational

41.03% uptime
Aug 2025 · 70.00%Sep · 54.47%Oct · 0.00%

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Aug 2025
Sep 2025
Oct 2025

Notice history

View current status

Oct 2025

Ongoing Payment Processing Disruptions
IdentifiedDegraded performance

  • Dear Customer,

    We are currently observing an increase in network errors from our payment processor. The processor has confirmed that this issue is related to a degradation incident reported by their cloud provider, Microsoft Azure.

    We are closely monitoring the situation and will continue to keep you updated as more information becomes available.

    Thank you for your patience, partnership, and continued support.

    UTC
Transaction Rules Update !
Resolved7 hours 21 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    In our continuous efforts to strengthen the security and integrity of transactions, we’ve introduced new controls to protect your business and end users.


    Effective immediately, the following rules have been implemented:

    • A maximum of 10 transactions to the same merchant within one hour.

    • Any pre-authorization below $1 will automatically flag the card.

    • A maximum of 5 pre-authorizations from the same merchant for a single day.

    • Settlement amounts exceeding twice the authorization amount will be flagged.

    Transactions that violate any of these rules will automatically fail with the message:

    “Transaction not allowed to cardholder, deny.”

    These measures are designed to enhance fraud prevention and ensure the continued safety and trustworthiness of all transactions processed through our system.
    Thank you for your continued partnership and support.

    Best Regards,
    The Maplerad Team

Issues with KES MOMO
IdentifiedMajor outage

  • Dear Customer,

    Kindly be informed that KES MOMO will not be available till further notice.

    Our team is actively monitoring the situation and working on the service.

    Thank you for your patience and understanding. We are continuing to work on this.

    UTC
Downtime on Cards
Resolved2 hours 41 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Dear Customer,

    We are currently experiencing some service disruptions. As a result, you may notice reduced performance or temporary unavailability.

    Our team is actively monitoring the situation and working to restore full service as quickly as possible.

    Thank you for your patience and understanding.

Downtime on OTP not Delivering
IdentifiedPartial outage
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are continuing to work on a fix for this incident. A fix is on the way.

    Apologies for the inconvenience.

    Thank you for your patience and understanding.


Sep 2025

Downtime on XOF Ivory Coast
MonitoringMajor outage

  • We are currently experiencing a downtime on XAF(IVORY COAST).

    We are working tirelessly to get it up and running again. We will let you know once it is back up.

    UTC
CARD SERVICE DOWNTIME
ResolvedMajor outage361 hours 30 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Hello Team,

    We’re currently seeing elevated decline rates and potential fraud activity on certain BINs, particularly in high-risk regions. In coordination with our banking partner, these BINs are being phased out.

    What’s Next:

    • A list of impacted cards will be shared.

    • Replacement activity is scheduled to take place from today through Tuesday, September 23, 2025.

    • All replacements will be processed at no cost.

    Thank you for your understanding as we work through this.

    Regards,

    Maplerad Team

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Hello Team,

    We are currently working on the Card Services.

    BIN services are currently undergoing maintenance.

    Thank you for your patience as we work on this.

    Regards,

    Maplerad Team.

Card Services Disruption
ResolvedMajor outage5 hours
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Dear Team,


    We are currently experiencing a brief timeout affecting cards

    Our team is actively working to resolve this issue permanently.


    We will keep you updated as progress is made, and sincerely apologise for any inconvenience caused.

    Thank you for your patience and understanding.

    Regards,
    Maplerad Team

Downtime on Card Funding and Creation.
Resolved15 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Dear Team,


    We are currently experiencing a brief timeout affecting card creation and funding.

    Our team is actively working to resolve this issue permanently.


    We will keep you updated as progress is made, and sincerely apologize for any inconvenience caused.

    Thank you for your patience and understanding.

    Regards,
    Maplerad Team

Card Creation and Funding Downtime
ResolvedMajor outage1 hour 32 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Dear Team,
    We are currently experiencing a brief timeout affecting card creation and funding.

    Our team is actively working to resolve this issue permanently.


    We will keep you updated as progress is made, and sincerely apologize for any inconvenience caused.

    Thank you for your patience and understanding.

    Regards,
    Maplerad Team

Aug 2025

Downtime on the Sandbox environment
Resolved16 hours 31 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently aware of this incident and are working diligently to bring it back online.

    Apologies for the inconvenience.

Downtime on MTN XAF
ResolvedPartial outage453 hours 50 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are currently experiencing an issue affecting our MTN XAF channel

    This is due to a temporary downtime. Please be assured that this has our highest priority, and our team is actively working to resolve it as quickly as possible.

    We appreciate your patience and understanding.

Downtime on Card Creation
ResolvedDegraded performance35 hours 8 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are currently experiencing an issue affecting Card Creation.

    This is due to a temporary downtime from the Card Scheme in generating our BIN.

    Please be assured that this has our highest priority, and our team is actively working to resolve it as quickly as possible.

    We appreciate your patience and understanding.

Downtime on Cameroon XAF (Orange)
IdentifiedDegraded performance

  • We are currently experiencing a downtime on ORANGE(XAF)

    We will update you as soon as the service is restored.

    Thank you for being so patient and collaborative.

    UTC

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